I decided to go with this publisher because a friend had a publication from them and he was very happy. I wish that I researched the reviews from this company because all the reviews are correct.
This woman runs a circus and everyone there is unprofessional and rude. Save your money and go with a reputable company or research Elance so that your money can be protected. They were 10 days late with returning the edited manuscript.
Which is not a big deal, but at least contact your client to let them know it will be late, rather than have them call you and act like it's your fault that they are late! I had to I will take what I have and go to antoher company to have it published!
Monetary Loss: $2344.